Customer satisfaction is our number one priority.

Returns and Exchanges

For items arrived faulty or damaged, or a fault becomes apparent in the first 35 days of delivery, we will either refund or dispatch new items as soon as possible after the faulty items have been returned. The refund is only applicable to the price of the item and not applicable to the shipping fee. Faulty items must be returned in original condition and buyer is responsible for the return postage fee. A 30% restocking fee may be applied for all returns and exchanges at our decision. Please take note of the following:

• Please get a RMA number BEFORE sending out any returns and exchanges. Items without RMA number will NOT be accepted.
• Write the RMA number on the front of the package. All returns and exchanges must be in original packaging. For faster service, please include a copy of your packing slip and write down your reasons.
• Buyer is responsible for the return postage fee and insurance of all returns and exchanges. These fees are not refundable.
• It is important to declare your package as a "Product for Return" on the Customs Declaration Form, and also $1 as the commercial value.
• Please allow 10 business days to process your returns or exchanges.
• We reserves right to refuse any returns or exchanges for any reasons.

Please send your return package to the following address:

Huolibao Building 7F, Kejiyuan North
Nanshan, Shenzhen, Guangdong 518057
China

Warranty

Please contact individual product manufacturer for warranty.

Cancel Order

An order cannot be cancelled after we have shipped it out. The shipping and handling fee is not refundable, even if buyer refuses to accept the package.